The Solution

We worked alongside COPA’s stakeholders, general managers, accounting department, and all other areas to design and implement the software they needed in a 3-month window.

WeDevelop deployed their creative team, brainstorming the best ways to develop these solutions in a fast, iterative manner and deliver a functional version on schedule.

About Software Development Methodology

Meeting customers’ expectations in real life is not an easy task. First, software teams need time to design and iterate the basic user experience aspects for digital solutions. Next comes the development of small pieces of software, deployment, testing, and so on.

After a few months of development, a Minimal Viable Product is released, ready for user feedback. This feedback becomes part of the ongoing development and improvement strategy.

In the case of COPA STC, there was no time for that. Instead, they identified a need for this custom solution only 3 months before opening the doors of their extraordinary facility.

WeDevelop jumped right in when no other software company dared to do so. As a result, we helped COPA realize their vision — seeing athletes train in their top-notch facility.

The methodology we followed was a nice mix of Agile combined with a Lean mindset.

Every 2-week sprint, we deployed a very small but functional piece of software. In addition, we provided a small but highly talented cross-functional team on a sophisticated development cycle, allowing us to deliver consistently every couple of weeks.

As you can imagine, the first versions provided just the basic functionality COPA needed to operate their business. Release by release, the software grew and became a full facility management system, complete with auxiliary tools such as a touchless check-in system, data pipeline, and more.

Software delivered

• Back-office

  A set of tools to enable COPA to operate its business through a branded platform, optimized for their business needs. A solution that can be iterated alongside the business model.

  • Class Scheduling

    Scheduling software for different practices and classes during the week, managing a complex schedule with multiple instructors, spaces, and time rotation.

  • Billing

    Billing management software, handling reporting, payments for memberships, one-time class passes, and other aspects.

  • Integration with GL Software

    Integration with 3rd party GL software for reporting and budgeting.

  • Membership Management

    Tools supporting subscription plans, features per memberships, benefits, and perks allow COPA to define its memberships according to their business needs and customers’ preferences.

• Facility Tools

  Auxiliary solutions to support sophisticated facility operations.

  • Touchless Check-In System

    WeDevelop proposed a purely custom solution, providing a touchless verification check-in to streamline COPA’s process. This system aligns with the organization’s identity and COPA’s goal of being the most technologically advanced public training facility in the world open.

  • Wayfinding Maps

    Interactive wayfinding maps for the 110,000 square foot facility.

  • Data Pipeline

    We created a solid structure, delivering data from different training devices to a central database. This allowed COPA to extract actionable metrics and stats for its athletes.

• Customers Portal

  A branded portal for a complete customer self-service experience.

  • Booking Classes

    Tools for customers to book, reschedule, or cancel classes.

  • Access to Memberships and one-time packages

    Navigation tools for COPA’s memberships and other packages, as well as sign-ups.

Usability Tests on-site

As COPA’s business grew, customer feedback became a high priority for everyone involved in the venture. WeDevelop conducted on-site usability testing to ensure the UI and UX of all interfaces were intuitive and easy-to-use, making the customer’s life easier.

This testing provided insights for improving our digital tools and resulted in highly valuable data for COPA’s business, facility, crew, and more.